Frequently Asked Questions

Creating a 1apiso account is quick and straightforward. Visit the 1apiso platform and click the Register button. You'll need to provide your mobile number, create a secure password, and agree to the Terms & Conditions. After registration, you'll need to complete KYC (Know Your Customer) verification by uploading a valid government-issued ID before you can make deposits or withdrawals. Remember – you must be 21 years of age or older to register and play on 1apiso.

1apiso accepts the following valid government-issued IDs for identity verification:

• Philippine Statistics Authority (PSA) National ID / PhilSys ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

Make sure your ID is valid, clearly readable, and shows your full name and date of birth. Expired IDs will not be accepted. Verification is typically completed within 24 hours of submission.

No. Each player is allowed only one account on 1apiso. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

You can update certain account details such as your email address and contact number by going to your account profile settings after logging in. For changes to your registered name or date of birth, you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification.

1apiso is primarily designed for Filipino players and operates in alignment with Philippine gaming regulations. Players must be physically located in a jurisdiction where online gambling is permitted. If you are accessing 1apiso from outside the Philippines, it is your responsibility to ensure that online gambling is legal in your location. 1apiso reserves the right to restrict access from certain regions.

On the 1apiso Login page, click the Forgot Password link. Enter your registered mobile number and you will receive a one-time PIN (OTP) via SMS. Enter the OTP to verify your identity, then create a new password. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols for security.

Accounts are temporarily locked after several consecutive failed login attempts as a security measure. Wait 30 minutes and try again, or contact our 24/7 live chat support team to unlock your account manually. You may be asked to verify your identity before the account is reinstated.

Yes, 1apiso offers a "Remember Me" option on the login page for personal devices. However, we strongly advise against using this feature on shared or public devices. For your security, always log out of your 1apiso account when using a device that others have access to. You can also set a session time limit in your responsible gaming settings to automatically log out after a set period.

1apiso supports the following payment methods for deposits:

• E-wallets: GCash, PayMaya
• Bank transfers: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (PHP / ₱). We are continuously working to add more payment options for the convenience of our Filipino players.

The minimum deposit on 1apiso is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though very large deposits may be subject to additional verification for security purposes.

GCash and PayMaya deposits are credited to your 1apiso account instantly in most cases. Bank transfers may take between 15 minutes to 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

1apiso does not charge any fees on deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule before making a deposit.

Log in to your 1apiso account and navigate to the Withdraw section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your payment details are verified and match your registered account information before submitting.

Processing times vary by method:

• GCash / PayMaya: Typically 15 to 30 minutes after approval
• BPI / BDO / Metrobank: 1 to 3 business days

All withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks. Withdrawals requested on weekends or Philippine public holidays may experience minor delays.

The minimum withdrawal amount on 1apiso is ₱200 for all payment methods. There is a maximum single withdrawal limit of ₱50,000 per transaction. For larger amounts, you may submit multiple withdrawal requests. High-value withdrawals may require additional identity verification.

Withdrawals may be declined for several reasons, including incomplete KYC verification, unmet bonus wagering requirements, mismatched payment details, or suspected fraudulent activity. If your withdrawal has been declined, you will receive a notification with the reason. Contact our support team via live chat for assistance in resolving the issue quickly.

1apiso offers a wide variety of games for Filipino players, including:

• Slots – hundreds of titles with varying themes, paylines, and jackpots
• Bingo – classic and modern bingo rooms with real-time play
• Keno – fast-paced number draw games
• Phoenix Rises – our featured specialty game
• Live Casino – live dealer tables including baccarat, roulette, and blackjack

New games are added regularly, so check the 1apiso casino lobby for the latest additions.

Yes. All games on 1apiso use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our games are regularly audited for fairness. The Return to Player (RTP) percentage for each game is displayed in the game information panel – we encourage all players to check this before playing.

Absolutely. The 1apiso platform is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser without needing to download a separate app. The mobile experience is designed to be smooth and responsive, whether you're playing on a smartphone in Manila or a tablet in Cebu.

Bet limits vary by game. Most slot games on 1apiso start from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically have higher minimums. The maximum bet per round depends on the specific game and is displayed in the game's settings panel. We recommend reviewing the bet limits before starting any game session.

1apiso offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement – slots typically contribute 100%, while table games may contribute less.

If a promotion requires a bonus code, you can enter it in the designated field during the deposit process or in the promotions section of your account dashboard. Make sure to enter the code exactly as provided – codes are case-sensitive. If you experience any issues claiming a bonus, contact our support team before making your deposit, as bonuses generally cannot be applied retroactively.

1apiso provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits – set daily, weekly, or monthly caps on deposits
• Loss Limits – cap the amount you can lose in a given period
• Session Time Limits – automatically log out after a set duration
• Reality Checks – periodic reminders showing your session activity
• Temporary Break – suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion – permanently or indefinitely close your account

All tools are accessible from the Responsible Gaming section in your account settings. For more details, visit our Responsible Gaming page.

You can initiate self-exclusion by going to Account Settings > Responsible Gaming > Self-Exclusion, or by contacting our 24/7 live chat support team directly. Once activated, self-exclusion cannot be reversed for a minimum of six months. Your account will be suspended immediately and you will not be able to log in, deposit, or place bets during the exclusion period. Any remaining balance can be withdrawn by contacting our support team.

If you feel that gambling is negatively affecting your life, finances, or relationships, please take action immediately. You can activate a temporary break or self-exclusion through your 1apiso account settings, or contact our support team for immediate assistance. We also encourage you to seek support through PAGCOR's responsible gaming programme, which provides resources and guidance for Filipino players experiencing gambling-related difficulties. Remember – asking for help is a sign of strength, not weakness.

1apiso uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. For full details on how we handle your data, please read our Privacy Policy.

If you suspect unauthorised access to your 1apiso account, take the following steps immediately:

• Change your password right away via the account settings page
• Contact our 24/7 live chat support team to flag the suspicious activity
• Request a temporary account lock while the issue is investigated
• Review your recent transaction history for any unauthorised activity

Our security team will investigate and take appropriate action. Never share your password or OTP with anyone – 1apiso staff will never ask for your password.

Yes. 1apiso supports SMS-based two-factor authentication (2FA) for an added layer of account security. When enabled, you will receive a one-time PIN on your registered mobile number each time you log in from a new device or location. We strongly recommend enabling 2FA in your account security settings to protect your account and funds.

1apiso offers 24/7 customer support via live chat directly on the platform – this is the fastest way to get help. You can also reach us by email at [email protected] for non-urgent enquiries. Our support team is fluent in both English and Filipino and is ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.

Live chat responses are typically immediate or within a few minutes during peak hours. Email enquiries are responded to within 24 hours, seven days a week. For urgent matters such as account security issues, suspected fraud, or self-exclusion requests, we always recommend using live chat for the fastest response.

If you have a complaint about a game outcome, a transaction, or any aspect of the 1apiso service, please contact our support team via live chat or email with full details of the issue, including relevant dates, amounts, and any screenshots you have. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. We take all player complaints seriously and handle them fairly and transparently.